Next NCALL Meeting: March 5th, 2020 Topic: All NCALL members are invited to participate in a round table discussion on the topic of handling difficult client situations. Members are invited to share: Current or past challenges with difficult client interactions. This may include: General types of difficult interactions Anonymized anecdotes, etc. Summaries of training taken to help staff navigate difficult situations Any actions or policy changes that followed such incidents NB: This round table discussion will be confidential. Where: Boardroom 606 at 50 O’Connor St. Additional Agenda Items: NCALL members will be asked to vote on the approval of: Changes to the Terms of Reference, as proposed and accepted at last year’s AGM (see attached) The call for applications for a bursary to for an NCALL member to attend the 2020 CALL conference (see attached) RSVP